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Useful essays. No robot cosplay.
March 12, 2026 · 8 min read
The 5-minute rule for deciding what to automate first
The best first automation is boring, frequent, and painfully repeatable. That is exactly why it works.
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March 26, 2026 · 9 min read
Why your voice agent should not sound like a human
Trying to fool callers is a trust tax. A clear, useful bot beats a creepy almost-person.
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April 9, 2026 · 10 min read
How much does running an AI agent actually cost? A real breakdown
A customer support agent handling 4,200 conversations came to $73.40/month. Here is the math.
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